Frequently Asked Questions
Everything you need to know about your Cadence beauty journey.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.
Are Cadence products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All our products are 100% vegan, cruelty-free, and formulated without parabens or sulfates.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it within 30 days for a full refund or exchange.
Do you ship internationally?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location and are calculated at checkout.
How do I know which shade is right for me?
We offer a Virtual Try-On tool on our product pages, or you can contact our beauty experts via live chat for a personalized shade-matching consultation.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.