Returns & Exchanges
At Cadence, we want you to love your beauty ritual, which is why we offer a 30-day window for returns and exchanges on all eligible products. If your order isn't a perfect fit for your routine, our streamlined process ensures a quick and easy resolution.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Prepare Your Package
Place the items in their original packaging, ensuring all components are included, and affix the prepaid shipping label provided via email.
Drop Off the Shipment
Hand your package to the designated carrier at any authorized drop-off location or schedule a pickup at your convenience.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing